FAQ

Who we are

Ohlilyfashion launched in December 2025 as a women's fashion brand, originally selling dresses to customers in the United Kingdom. We're based in the Netherlands, and as our brand grew, we made the decision to shift our focus to the United States market, where we saw greater opportunity to grow. Today, we sell exclusively to customers in the United States.

While dresses remain a core part of what we do, we've since broadened into general clothing, and we're continuing to expand our catalogue as the brand develops.

Company details

Ohlilyfashion is an online-only store — there's no physical location to visit. All orders are placed through this website.

We operate from the Netherlands. Ohlilyfashion is a trading name of OS Marketing, registered at Hooikamp 33, 4143 VP Leerdam, Netherland (KvK 92991599).

Do you ship outside the US?

No, we currently ship to addresses within the United States only. All prices on our site are listed in USD.

Getting in touch

Email us at info@ohlilyfashion.com or call +1 315 693 4118.

Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday & Sunday | 10:00 – 16:00 (GMT-08:00)

We typically reply within 24 hours.

Placing an order

What happens after I order?
A confirmation email lands in your inbox shortly after checkout. Not seeing it? Check your spam folder first — if it's still missing, reach out and we'll look into it.

Can I update my shipping address after checkout?
Contact us as soon as possible. We can usually make changes before the order ships, but once it's handed to the courier, the address can no longer be edited.

What if I want to cancel?
Cancellations need to be requested right after the order is placed. Once an order has shipped, it can't be cancelled — you'd need to return it under our Return & Refund Policy instead.

Do you work with retailers or wholesale buyers?
Not currently — we sell directly to individual customers only.

Payment

What payment methods do you accept?

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

All prices are shown in USD.

Is checkout secure?
Yes. The connection to our site is encrypted, and payments are processed by third-party, certified payment providers — we never see or store your full card number.

What customer data do you hold?
Name, billing and shipping address, contact information, order history, and the last four digits of the payment card used. That's the extent of it.

Shipping

Where do you ship to?
Anywhere within the United States, excluding PO Boxes and APO/FPO military addresses.

How long does delivery take?

  • Processing: 2–3 business days (Mon–Fri)
  • Transit: 3–10 business days (Mon–Fri)
  • Total estimated delivery: 5–13 business days
  • Order cut-off: 6 PM
  • Time zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

These are estimates only; courier delays, high demand, or weather can occasionally push delivery outside this window.

Is shipping free?
Yes, shipping within the US is free on every order, with no minimum spend.

My order arrived damaged, or hasn't arrived at all
Email info@ohlilyfashion.com and we'll open a case with the courier right away.

Returns & refunds

What's the return window?
30 days from delivery. Email info@ohlilyfashion.com before sending anything back, and we'll confirm the return address and next steps.

What condition should returns be in?
Unworn, unwashed, tags attached, in original packaging, with your order number or receipt included. Items returned without prior contact, or that show signs of wear, can't be accepted.

Can I exchange for a different size?
We handle this as a return plus a new order — send the original item back, and we'll place a fresh order for the size you need.

When will I get refunded?
Once your return is received and checked, we'll confirm whether it's approved. Approved refunds are issued to your original payment method within 7 business days, though your bank may take a little longer to show it.

I received the wrong item, or it's faulty
Check your order as soon as it arrives. If something's wrong, damaged, or not what you ordered, send us a photo by email and we'll resolve it.

Your data

How is my information used?
To process orders, handle payment, arrange shipping, and respond to questions. We don't sell customer data, and we don't share it with third parties for their own marketing.

What rights do I have over my data?
You can request a copy of the data we hold on you, ask for corrections, or request deletion. Email info@ohlilyfashion.com and we'll take care of it.

Still have questions?

Reach out any time:
info@ohlilyfashion.com
Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday & Sunday | 10:00 – 16:00 (GMT-08:00)

We aim to respond to all enquiries within 24 hours.