This Privacy Policy explains how ohlilyfashion collects, uses, and protects your personal information when you visit our website or place an order with us.

1. Who we are

Ohlilyfashion is a women's fashion brand selling dresses and general clothing to customers in the United States. We are based in the Netherlands, operating as OS Marketing, registered under KvK number 92991599, at Hooikamp 33, 4143 VP Leerdam, Netherlands.

2. Information we collect

When you place an order or contact us, we collect:

1. Your name
2. Billing and shipping address
3. Contact details (email address, phone number)
4. Order history
5. The last four digits of the payment card used

We do not collect or store your full card number. Payments are processed directly by our third-party payment providers.

We may also automatically collect certain technical information when you browse our site, such as your IP address, browser type, and pages visited, typically through cookies. See Section 6 below.

3. How we use your information

We use the information we collect to:

1. Process and fulfill your orders
2. Take payment
3. Arrange delivery and provide tracking updates
4. Respond to your questions and customer service requests
5. Handle returns, exchanges, and refunds
6. Improve our website and customer experience

4. How we share your information

We do not sell your personal data. We do not share your data with third parties for their own marketing purposes.

We do share information where necessary with:

• Payment processors, to complete your transaction
• Shipping carriers, to deliver your order
• Service providers who help us operate our website and business, under confidentiality obligations

We may also disclose information where required by law, such as in response to a valid legal request.

5. Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records, complying with legal obligations, resolving disputes, and enforcing our agreements.

6. Cookies

Our website uses cookies to help it function properly and to understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect how the site works for you.

7. Your Rights

Depending on where you live, you may have rights over your personal data, which can include the right to:

1. Request a copy of the data we hold about you
2. Ask us to correct inaccurate information
3. Request deletion of your data
4. Object to or restrict certain uses of your data

To exercise any of these rights, email us at info@ohlilyfashion.com and we'll assist you.

8. Data Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted checkout and secure, certified payment providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As we are based in the Netherlands and sell to customers in the United States, your information may be transferred to and processed outside of your country of residence. We take steps to ensure your data is protected wherever it is processed.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@ohlilyfashion.com
Phone: +1 315 693 4118
Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday & Sunday | 10:00 – 16:00 (GMT-08:00)

We aim to respond within 24 hours.