1. Where we ship

We currently ship to addresses within the United States only. We're unable to deliver to PO Boxes or APO/FPO military addresses at this time.

2. Delivery timeframes

Once your order is placed, here's what to expect:

1. Processing time: 2–3 business days (Monday to Friday)
2. Transit time: 3–10 business days (Monday to Friday)
3. Total estimated delivery: 5–13 business days

These are estimates, not guarantees. Delivery times may occasionally be affected by courier delays, high order volumes, or weather conditions.

3. Shipping costs

Shipping is free on all orders within the United States, with no minimum purchase required.

4. Order cut-off

Orders placed before 6 PM (GMT-08:00) on a business day are typically processed the same day. Orders placed after this time, or on weekends and holidays, will begin processing the next business day.

5. Order tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your delivery.

6. Damaged or missing parcels

If your parcel arrives damaged, or hasn't arrived within the estimated delivery window, email us at info@ohlilyfashion.com with your order number and we'll open an enquiry with the courier right away.

7. Questions about your order

We're happy to help with any shipping questions:

Email: info@ohlilyfashion.com
Phone: +1 315 693 4118
Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday & Sunday | 10:00 – 16:00 (GMT-08:00)

We aim to respond within 24 hours.