At Ohlilyfashion, we want you to be happy with your purchase. If something isn't right, we're here to help.

Return window

You have 30 days to return an eligible item. Returns requested after this window cannot be accepted.

How to start a return

Before sending anything back, email us at info@ohlilyfashion.com with your order number and the reason for the return. We'll confirm the return address and next steps. Items sent back without contacting us first cannot be accepted.

You can also reach us by phone at +1 315 693 4118.

Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday & Sunday | 10:00 – 16:00 (GMT-08:00)

We aim to respond to all return requests within 24 hours.

Condition requirements

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition, with all tags still attached
• In their original packaging
• Accompanied by your order number or proof of purchase

Items that have been worn, damaged, or altered, or that are missing tags, cannot be accepted.

Exchanges

We're happy to offer exchanges. Since we don't hold items aside, exchanges are processed as a return of the original item followed by a new order for the size or item you'd prefer. Once we've received and inspected your returned item, we'll place the new order for you.

Refunds

Once your return arrives and passes inspection, we'll notify you by email whether it's been approved.

If approved, your refund will be issued to your original payment method within 7 business days. Depending on your bank or card provider, it may take a few additional days to appear on your statement.

Return shipping

For standard returns and exchanges (change of mind, wrong size, etc.), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item.

If your item arrived damaged, faulty, or incorrect, return shipping is free — see "Damaged, Faulty, or Incorrect Items" below.

Damaged, faulty, or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, faulty, or not what you ordered, email us a photo along with your order number at info@ohlilyfashion.com, and we'll resolve it — at no cost to you.

Non-returnable items

The following items cannot be returned or exchanged:

• Items marked as Final Sale or Clearance at the time of purchase
• Gift cards

All other items are eligible for return under the conditions above.

Contact us

If you have any questions about a return or refund, reach out any time:

Email: info@ohlilyfashion.com
Phone: +1 315 693 4118
Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday & Sunday | 10:00 – 16:00 (GMT-08:00)

We aim to respond within 24 hours.